Commerce Safety Policy

Boutiques, footwear sellers, accessory shops, salons, designers, home-goods sellers and similar ordinary businesses do not need a special compliance application just to publish. A normal offering that does not trigger a strong policy signal becomes public in the usual flow.

If one product needs review, Guza normally holds only that product. The merchant can keep editing the listing, and the rest of the store remains live unless evidence shows a store-wide risk.

Guza does not support illegal drugs; tobacco and vaping products; firearms, ammunition or explosives; illegal document or human-organ trade; gambling or lottery offers; counterfeit goods; stolen goods; or products and services whose sale would itself be unlawful. This list is illustrative, not exhaustive.

Medicines and pharmacy activity, certain medical devices and clinical services, alcohol, nicotine products, agricultural chemicals, regulated financial services, therapeutic supplements and wildlife products may be held for review. Guza may request a current licence, product registration, premises approval, professional authorisation, supplier evidence, age-control plan, or other information relevant to the offering and location.

A licence is not a general permission to sell everything. It must cover the right business, product, activity, premises and period. Guza may apply a stricter platform rule even where an item may be lawful elsewhere.

Initial screening is deterministic and based on the information a merchant submits. A flagged listing is saved privately with an explanation. A Guardian can approve a regulated listing, reject it, quarantine it while evidence is checked, or restrict a store where the risk is broader. Edits after an enforcement decision return to review rather than silently bypassing it.

Screening can make mistakes. Store owners can open Commerce compliance in their private dashboard to submit current licences or product authorisations, explain remediation, and appeal an enforcement decision. Appeals do not automatically republish a restricted product or store while review is pending.

Compliance documents are stored privately and shown only through short-lived review access to authorised Guardian personnel. Reviewers can claim cases, request more information, record proportionate decisions, and escalate serious matters for internal, legal or regulator review.

Guza records assignment, evidence submissions, decisions and escalation history for accountability. A legal hold may preserve relevant case material where reasonably necessary for a dispute, investigation or lawful request.

Every public product page includes “Report an unsafe or regulated listing.” Reports go to a protected Guardian queue and do not require a prior order. Provide specific facts and a contact method; false, abusive, or automated reports may be rejected or rate-limited.

For an order fulfilment dispute, use the order-bound store report flow instead. For an urgent risk to life or immediate criminal activity, contact the appropriate public authority rather than relying only on a platform report.

This policy forms part of Guza's Terms of Service. Merchants remain responsible for understanding and complying with laws that apply to their business and customers.