Terms of Service

By visiting Guza, placing an order, creating an account or using any Guza feature, you agree to these Terms and our Privacy Policy. If you use Guza for a business, you confirm that you are authorised to bind that business. You must be legally able to enter the relevant transaction, or use Guza with a parent or guardian where required by law.

Guza is operated by Nam Inc. Guza provides commerce identity, discovery, ordering, trust, communication and merchant-management technology. A merchant's @handle is its canonical Guza identity; it is not proof that Guza owns, operates or guarantees that business.

Unless a screen expressly says otherwise, the merchant—not Guza—is the seller and is responsible for its offerings, descriptions, prices, licences, tax, delivery, returns, refunds, warranties and customer service. The purchase contract is between the buyer and merchant.

You must provide accurate, current information, protect your credentials and promptly tell us about suspected unauthorised access. @handles are unique platform identifiers made available for use while an account remains in good standing; they are not legal business-name registration or transferable property outside Guza. We may reserve, rename or withdraw a handle that infringes rights, impersonates another party, misleads users or breaches these Terms.

Merchants must publish accurate information and keep it current, including the main characteristics and full price of an offering, delivery or fulfilment terms, payment method, and any applicable cancellation, return, exchange, refund or warranty policy. Merchants must also provide the identity, contact, registration, licence and other information required by Ugandan law for electronic sellers. Verification or trust signals must not be misrepresented.

Before ordering, buyers should review the offering, selected options, delivery quote, total and merchant terms. Buyers must provide accurate contact and delivery information and must not misuse order, review, report or delivery-confirmation tools.

Guza may create an order record, reference, receipt, status history and delivery PIN before handing the buyer into WhatsApp or another supported channel. That handoff is part of the order flow; a naked contact link is not a Guza order. Merchants are responsible for confirming availability, payment and fulfilment. Buyers must share a delivery PIN only after receiving the order. A PIN or status event records an action on Guza but does not by itself guarantee product quality or resolve every dispute.

Available payment methods are shown in the relevant order. A buyer may pay the merchant or rider directly, including by cash on delivery or an agreed method. Where Guza offers a protected digital payment, a third-party payment provider processes the payment under its own terms. Guza is not a bank or mobile-money issuer.

Merchant subscription prices and plan limits are shown before purchase. Starter and Growth currently include a 14-day trial; Scale is pay-to-activate. Paid access runs in 30-day periods unless the checkout states otherwise. Any Guza fee will be disclosed before confirmation. Guza currently charges no transaction fee on orders settled directly between buyer and merchant.

Guza may request identity, ownership, business-licence or payment information to protect the network, meet legal obligations and assign factual trust signals. A verification badge means only that the checks described by Guza were completed at that time; it is not an endorsement, guarantee or substitute for buyer judgement. You must not submit forged, altered or third-party documents without authority.

You retain ownership of content you submit. You grant Guza a non-exclusive, worldwide licence to host, reproduce, resize, adapt and display that content only as needed to operate, secure, promote and improve the Service. You confirm that you have the rights and permissions needed for product images, logos, descriptions, artwork, personalisation instructions and files uploaded for Printa or custom offerings.

Merchants remain responsible for checking production files, placement, colour, material, permissions and customer approval before manufacture. Preview or mock-up images are illustrative and may not exactly match a finished physical item.

You may not use Guza for unlawful, counterfeit, unsafe, deceptive or infringing goods or services; impersonation; fraud; harassment; spam; malware; scraping that disrupts the Service; manipulating sales, reviews or trust signals; bypassing access controls; or moving a transaction off-platform in a way that defeats an order or safety control already started on Guza.

Products in regulated industries may require review and evidence that the merchant, product, activity and premises have the authorisations required for the sale. Prohibited and review-sensitive categories, product-level holds, reporting and enforcement are explained in our Commerce Safety Policy.

We may remove content, limit features, pause a storefront, require further verification, suspend or close access where reasonably necessary for safety, security, non-payment, legal compliance or a breach of these Terms. We may preserve records needed for fraud prevention, disputes, accounting or legal obligations. Merchants may request account closure through available settings or by contacting us.

Guza is provided on an “as available” basis. We work to keep it reliable, but do not guarantee uninterrupted access, permanent availability of a feature, or that every merchant or offering will remain listed. We may change features and plan limits; material changes affecting paid access will be communicated reasonably in advance where practicable.

Buyers should first use the order record and contact the merchant about fulfilment, returns or refunds. Guza may provide reporting, receipt, confirmation or support tools and may review evidence, but does not become the seller or promise a particular outcome. Nothing in these Terms removes rights or remedies that cannot lawfully be excluded.

To the fullest extent permitted by law, Guza is not liable for merchant conduct, offering quality, indirect or consequential loss, loss of profit, or events outside our reasonable control. For claims arising directly from Guza's paid Service, Nam Inc.'s aggregate liability is limited to the amount the claimant paid Guza for that Service during the three months before the event giving rise to the claim. This limit does not apply where the law does not permit it.

We may update these Terms to reflect the Service, risk or law. We will post the effective date and give reasonable notice of material changes where appropriate. These Terms are governed by the laws of the Republic of Uganda, and disputes are subject to the competent courts of Uganda.

Questions about these Terms: hello@guza.ug.