How can we help?

Open a business or product, choose what you want, add only the details needed for delivery, pick an available payment option and confirm. The order is saved on Guza first — so there's always a record you can return to, whether you continue with the seller on Guza messaging or WhatsApp.

Choose one concrete option at checkout: send Mobile Money directly to the business, or pay cash on delivery when the business enables it. When Mobile Money on Guza becomes available, it will be labelled separately and Guza will confirm the network result. Every order shows its current payment status in My orders.

Yes. Open the order in My orders and message the business directly on Guza — the conversation stays attached to the order. Some sellers also offer WhatsApp; either way the order record lives on Guza.

It appears in the merchant's Guza dashboard immediately, and Guza sends their configured email or push alert. You can follow the same order — and message the seller — from My orders.

Keep your delivery PIN private until the parcel is in your hands, then share it with the courier or seller. That verifies delivery and opens your rating page. Find the PIN in My orders and in Telegram if you connected the Guza bot.

Before it's dispatched, yes — message the seller from My orders (or WhatsApp if they offer it). Once it's on the way, they may not be able to cancel.

Wait 24 hours after the seller marks it dispatched, then message them from My orders. If you can't reach them or there's a dispute, message the Guza team using the button above.

Yes — go to guza.ug/track, enter your order ref (e.g. GZ-XXXXXX) and the phone number you used at checkout.

Visit guza.ug/signup. Claim a unique @handle, establish your business identity, then add what you sell, payment and delivery details. Starter and Growth begin with a 14-day free trial.

Starter is UGX 30,000 (10 offerings, 1 delivery zone, order alerts, 30-day analytics). Growth is UGX 50,000 (200 offerings, 4 team members, buyer requests, 180-day analytics). Scale is UGX 120,000 (2,000 offerings, 12 team members, 365-day analytics). These are 30-day prices; annual billing saves 15%—from UGX 306,000 per year. Starter and Growth include a 14-day trial.

No. Plans are flat monthly or annual subscriptions. Guza adds no percentage fee to the direct-merchant or cash-on-delivery order flow.

Today, buyers can send Mobile Money directly to your number or merchant code. You can also enable cash on delivery. Future provider-confirmed Mobile Money will appear as a separate “on Guza” option, so buyers will not confuse it with a direct transfer to you.

Yes. Every order has an on-platform conversation in your dashboard Messages, so you can coordinate delivery and payment without leaving Guza — alongside your email and push alerts.

Dashboard → Profile & trust → Trust & verification: add your identity, business and location evidence. The Guza team usually reviews within 2–5 business days. Verified identities receive a factual green badge in discovery and on their public profile.

In Settings → Shipping, define each area you deliver to and its fee. At checkout buyers pick their zone and the right fee is added automatically and saved with the order.

Follow the payment method recorded on the order. Cash refunds are arranged directly; protected digital payments use the order's refund and payment status flow. Mark the order cancelled only when the transaction state is accurate.